📄 TERMS AND CONDITIONS OF SERVICE
Peaceful Goodbyes – Terms & Conditions
Last updated: October 2026
About Peaceful Goodbyes
Peaceful Goodbyes helps families arrange calm and compassionate home euthanasia appointments for their pets.
We organise the appointment, communicate with the family, arrange an appropriate veterinary surgeon and, where requested, coordinate cremation and aftercare.
Peaceful Goodbyes is operated by Alejandro García Ferrándiz, MRCVS, trading as Peaceful Goodbyes.
How our service works
Peaceful Goodbyes acts as a booking and coordination service and disclosed agent.
The veterinary appointment itself is provided by an independent, RCVS-registered veterinary surgeon.
The attending vet remains responsible for their professional and clinical judgement, including assessing your pet, discussing the procedure with you, and providing the veterinary treatment.
Where cremation or other aftercare is requested, Peaceful Goodbyes will arrange this with an independent crematorium or aftercare provider.
We carefully select the professionals and providers we work with and remain responsible for providing our own booking and coordination service with reasonable care and skill.
Appointments
The date and time entered on our request form are your preferred appointment details.
We will check availability with the veterinary surgeons we work with and confirm the appointment with you as soon as possible.
An appointment is secured once a vet has accepted it, we have confirmed the details with you and any required advance payment has been received.
Occasionally, travel, traffic or another difficult appointment may affect the vet's arrival time. If we become aware of a significant delay, we will do our best to keep you informed or else the vet will notify this to you.
Payment
We will provide a clear quotation before you decide whether to proceed.
Payment is normally required in advance because the veterinary surgeon's time is reserved specifically for your appointment.
Your quotation may include veterinary services, Peaceful Goodbyes coordination, transport and any cremation or aftercare services you have selected.
Where Peaceful Goodbyes collects charges relating to an independent veterinary surgeon or crematorium, it may do so as disclosed agent for the relevant provider.
Any additional memorial items ordered directly from a crematorium may be charged separately by them.
Cremation and aftercare
If you choose cremation or another aftercare service, Peaceful Goodbyes will arrange this on your behalf with the crematorium or aftercare provider identified in your booking.
Once your pet has been transferred into that provider's care, they are responsible for the services they provide, including identification, cremation, ashes, memorial items and return or collection arrangements.
Peaceful Goodbyes remains responsible for accurately communicating your instructions and coordinating the arrangements we have agreed with you.
If any concern arises, you are always welcome to contact us first and we will help you communicate with the relevant provider.
Cancellations
We understand that circumstances can change very quickly, including where a pet passes away naturally before an appointment.
Please let us know as soon as possible if you no longer need the visit.
Where no significant work or cost has yet been incurred, we will process any appropriate refund.
If a veterinary surgeon has already reserved their time, started travelling or incurred costs specifically for the appointment, a reasonable cancellation charge may apply. We will always aim to keep this proportionate to the work and costs already incurred.
Nothing in these Terms affects your statutory consumer rights.
On the day
The attending veterinary surgeon will assess your pet and talk you through the process before proceeding.
The veterinarian retains their professional judgement and will only carry out euthanasia where they consider it professionally appropriate and appropriate consent has been obtained.
Our aim is always for the appointment to take place calmly, respectfully and with as little stress as possible for your pet and your family.
If something goes wrong
Please contact Peaceful Goodbyes if you have any concern about your experience.
If your concern relates to booking or coordination, we will deal with it directly.
If it relates to clinical veterinary care or to cremation/aftercare supplied by an independent provider, we will help put you in contact with the appropriate professional or provider and assist with the communication where appropriate.
Each independent provider remains responsible for the professional or other service it supplies.
Liability
Peaceful Goodbyes will provide its booking and coordination service with reasonable care and skill.
Independent veterinary surgeons are responsible for the veterinary services they provide, and independent crematoria/aftercare providers are responsible for the services they provide.
Nothing in these Terms excludes any liability or consumer right which cannot legally be excluded.
Data
Your information will be handled in accordance with our Privacy Notice.
To arrange your requested service, relevant information may be shared with the veterinary surgeon and, where applicable, your selected crematorium/aftercare provider.
Governing law
These Terms are governed by the laws of England and Wales.
Contact
Peaceful Goodbyes
info@peacefulgoodbyes.co.uk
07950 654005
The 19.6 Suite Exhibition House Addison Bridge Place London Greater London W14 8XP United Kingdom